| PayPal Security & Privacy
|
|
| Is PayPal safe to use? |
| |
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
|
| |
BBB Privacy Certification
|
| |
The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program
|
| |
|
| |
|
| Step two asks for you to set-up your account information. NOTE: Orders cannot be shipped to P.O. Boxes. |
| |
Step three reviews your address, payment method, and items ordered. To complete and process your order, click “Submit Order” after reaching the Confirm Order page. Once you have submitted your order, a Thank You Page will appear with your confirmation number to keep for your records. If you have any question about your confirmation or order call us at 1-800-501-9440.
|
 |
| What if I have a problem while placing an order? |
| |
If you should experience some problems with your online ordering experience, please contact Customer Service by clicking on the Live icon on the upper right and chatting online with a Customer Service Representative or by calling 1-800-501-9440. *Customer Service business hours are 8:00 a.m. to 7 p.m. EST.
|
| |
| How can I contact Customer Service if I have questions after I have placed my order? |
| |
If you have questions concerning your online order, you can contact Customer Service by clicking on the BLR Live image on the upper right and chatting online with a Customer Service Representative or by calling 1-800-501-9440. *Customer Service business hours are 8:00 a.m. to 7 p.m. EST. |
| |
| Is my online transaction secure? |
| |
Yes. HR Training University has teamed up with Paypal to ensure the security of your online transaction at our site. Paypal is the leading provider of trusted infrastructure services to Web sites, enterprises, electronic commerce service providers, and individuals and is owned by Ebay. |
| |
| Do you offer multi-purchase discounts? |
| |
We have quantity discounts on all of our products, and you can mix and match many of our titles for a quantity discount. Call 1-800-501-9440 for quotes. |
|
Out of Stock Items |
|
| "When am I charged for out-of-stock items? |
| |
| You are only charged for out-of-stock items when they become available |
| |
Return/Cancellation |
| |
| What is your return policy? |
| |
All BLR products are guaranteed. To return a product, contact Customer Service by clicking on the Live image on the upper right and chatting online with a Customer Service Representative or by calling 1-800-501-9440. *Customer Service business hours are 8:00 a.m. to 7 p.m. EST. |
| |
Or you may write "Please Cancel" on the invoice or letter that was included with your package. Place the invoice back in the box with the product you want to return and send the package to: |
| |
Business & Legal Reports, Inc.
141 Mill Rock Road East
Old Saybrook, CT 06475-4212 |
| |
When we receive the package, we will cancel the invoice. Note: If you do not have a letter or invoice, include a note with your account and invoice numbers on your company letterhead stating: "Please cancel my subscription to (product name(s))." |
| |
| Can I cancel an order once it’s been submitted? |
| |
To cancel an order contact Customer Service by clicking on the BLR Live image on the right and chatting online with a Customer Service Representative or call 1-800-501-9440.
|
| |
| Can I open the shrink-wrapped product and still receive a full credit? |
| |
| Yes. All of our products are guaranteed. If you decide the product does not suit your needs, just send it back and we'll issue a refund or credit your charge card. |
| |
| I cancelled my subscription by mistake. What can I do to start it up again? |
| |
Contact Customer Service by clicking on the Live image on the right and chatting online with a Customer Service Representative or call 1-800-501-9440.
|
Shipping & Payment |
| |
| What are my payment options? |
| |
| online payment options are credit card (VISA, MasterCard, Discover and American Express), and Paypal |
| |
| When will my card be charged? |
| |
| Your card is charged immediately after you have clicked on “Confirm Order” in step 3 of the checkout process. You will receive a confirmation number on the “Thank you for your order” page that follows and via an e-mail. |
| |
| When will my order be delivered? |
| |
In-stock items are delivered in 5 to 7 business days. Out-of-stock items are delivered as they become available. NOTE: Orders cannot be shipped to P.O. Boxes.
|
| |
| Is there an additional charge for updates (on subscription products)? |
| |
The updates are free for the first year of your subscription. Thereafter you will be given the option to renew your subscription for an additional charge depending the product. |
| |
Technical |
| |
| To order, does my browser need to be set to “accept cookies”? |
| |
| Yes. It is required that you set your browser to “accept cookies.” You can update your cookie setting in your browser’s Preferences section. The cookie setting is usually found in Internet Explorer under the Tools menu and through the Edit menu in Netscape. |
| |
| Do you have a technical support hotline?
|
| |
Yes. Visit our partner site at BLR's online Software Technical Support Center Or, you may send an e-mail to techsup@blr.com. |
| |
